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*Order up-to 3pm for same day despatch AND Next Day Delivery

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At which point you reqire an update relating to your purchase/order, the following terms will be used and their definintions are listed below;

Order Placed
Your order has been successfully entered into our system. We are waiting for stock to become available, and payment to be processed.

Processing Order
Stock has been allocated, and your order has been passed to the department responsible for shipping your goods.

We try to ensure all your order items arrive together on your requested delivery date, however in certain cases goods may be split accross multiple packages, and is entirely at our discretion.

Shipped
Your order has left LifesAHoof.com and is being shipped to you by one of our couriers.

Depending on the courier, you should be able to track your order using the shipping details provided.

Stock Problem
Some or all of your items are out of stock/discontinued. This will potentially delay the shipping of your order.

You will receive an email detailing which of your order items encountered problems.

If you fail to respond to our emails regarding stock, the items will be re-listed for general sale.

Payment Problem
During the process of charging your credit card we were unable to obtain an authorisation code, you should have received an email and an order note informing you of this. This may be for a number of reasons, please check your payment details to ensure they are correct.

Cancelled
Your order has been cancelled. Any reasons for order cancellation will be shown on the email.


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tel: 01253 877 110
email: sales@lifesahoof.com
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Lifes A Hoof is a trading name of BSL Web Design LLP, a company registered in England and Wales. Company number: OC3270001